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Automating Logistics

How are You Supported by a Transportation Management System?

What is a TMS?

A transportation management system, or “TMS,” is a platform that’s designed to streamline the shipping process. A TMS allows shippers to automate the processes they have in place and receive valuable insights to save time and reduce spend on future shipments.

How to Reduce Time-Critical Failures

Reducing time-critical failures: It’s a mindset, a process and a lot of technology

In our industry, the phrase “time-critical service failure” means a lot. It may mean a kidney or pancreas becomes unviable. It may mean the results of an urgent blood sample become inaccurate. Or it might mean an airplane is grounded waiting for a part, costing the airline tens of thousands of dollars. 

What to do When an Airline Loses Your Cargo

Lost cargo is inevitable. Here’s how Airspace handles it

Lost cargo happens daily – not because airlines and others who handle parcels, cargo and packages are incompetent, but because it’s a complicated business and people are, well, human; and humans make mistakes. There are so many handoffs and so many moving pieces that mistakes are inevitable. Think of a big spoked wheel that keeps turning.

Customer Service in a Time-Critical World

Exploring the meaning of customer service

Here at Airspace Technologies, we spend a lot of time thinking about customer service. A lot. But keeping it front and center in our minds isn’t enough. Besides thinking, we do. We train, we provide feedback, we go over multiple scenarios and we continually think of the Golden Rule, putting ourselves in the place of our customers. What would they want? How would they want to be treated? 

Uber Freight: What You Need to Know...

We all know Uber. We know it’s efficient and it does a relatively good job of being transparent. That is, when we request a ride, it keeps us informed about when it will arrive and how much it will cost. But how will it work for trucking and logistics? Will that efficiency scale and translate?

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