<img src="https://ws.zoominfo.com/pixel/4V2iiEEreluuQ8LprbW0" width="1" height="1" style="display: none;">
CourierLeaving.jpg

Automating Logistics

What to do When an Airline Loses Your Cargo

Lost cargo is inevitable. Here’s how Airspace handles it

Lost cargo happens daily – not because airlines and others who handle parcels, cargo and packages are incompetent, but because it’s a complicated business and people are, well, human; and humans make mistakes. There are so many handoffs and so many moving pieces that mistakes are inevitable. Think of a big spoked wheel that keeps turning.

Customer Service in a Time-Critical World

Exploring the meaning of customer service

Here at Airspace Technologies, we spend a lot of time thinking about customer service. A lot. But keeping it front and center in our minds isn’t enough. Besides thinking, we do. We train, we provide feedback, we go over multiple scenarios and we continually think of the Golden Rule, putting ourselves in the place of our customers. What would they want? How would they want to be treated? 

Uber Freight: What You Need to Know...

We all know Uber. We know it’s efficient and it does a relatively good job of being transparent. That is, when we request a ride, it keeps us informed about when it will arrive and how much it will cost. But how will it work for trucking and logistics? Will that efficiency scale and translate?

FedEx and Amazon... What's Next After the Big Breakup?

We’ve said it before and we’ll happily and respectfully say it again …

Amazon is clearly one of the world’s premier retail companies in large part because it revolutionized e-commerce. And, let’s face it, Amazon has forced many changes in logistics and the delivery business – which brings us to the recent FedEx announcement that it will no longer handle ground deliveries for Amazon.

Why are Design Principles Important to Critical Logistics?

 

Every other Friday we take a few minutes to share another way our user-centered design process helps us inject the voice-of-the-customer into our company culture, and improve the Airspace Platform.

Search

Subscribe to Blog