CourierLeaving.jpg

Automating Logistics

How to Reduce Time-Critical Failures

Reducing time-critical failures: It’s a mindset, a process and a lot of technology

In our industry, the phrase “time-critical service failure” means a lot. It may mean a kidney or pancreas becomes unviable. It may mean the results of an urgent blood sample become inaccurate. Or it might mean an airplane is grounded waiting for a part, costing the airline tens of thousands of dollars. 

Customer Service in a Time-Critical World

Exploring the meaning of customer service

Here at Airspace Technologies, we spend a lot of time thinking about customer service. A lot. But keeping it front and center in our minds isn’t enough. Besides thinking, we do. We train, we provide feedback, we go over multiple scenarios and we continually think of the Golden Rule, putting ourselves in the place of our customers. What would they want? How would they want to be treated? 

Why are Design Principles Important to Critical Logistics?

 

Every other Friday we take a few minutes to share another way our user-centered design process helps us inject the voice-of-the-customer into our company culture, and improve the Airspace Platform.

Logistics for a green world? You bet your carbon footprint!

Here at Airspace Technologies, green isn't a trend, and it's not a marketing gimmick intended to polish our brand. It's built-in, part of our DNA – and the proof is in the efficiency. The more efficient and 'lean' a company can run, the greener it will be.

Human Touch in Technology Driven Logistics

The sweet rewards of human touch in a technology-driven world

Here at Airspace Technologies, we believe – and our results prove – that we are the most technology-forward company in the industry. As helpful as that is, it’s not the entire story. There’s another side we’ve also worked very hard to establish and enhance: the human side.

Search

Subscribe to Blog