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Automating Logistics

Rebuilding Time-Critical Telecommunications in 20 Minutes

This past spring of 2020, we ripped out all of our phone infrastructure and rebuilt it from scratch. Little did we know that a month later, our entire company would be working remotely due to COVID-19. Had we not done that, the transition to remote work would have been virtually impossible. This transition turned out to be both well-timed and overdue because in rebuilding our telecommunications at Airspace, we completely redefined what we thought was possible.

Why 99.9% On Time Delivery is the Wrong Metric in Time-Critical Shipping

Anyone familiar with time-critical shipping is familiar with the promise of a 99.9 on-time percentage. It is the number that almost every time critical forwarder boasts. I argue that not only is 99.9% a fabricated number that gives shippers a false sense of security, it is also the wrong number to set as a goal for the industry.

Why Visibility is Crucial in the Midst of COVID-19

COVID-19 has dramatically impacted time-critical logistics and all of us operating in this changing environment. With more of us working from home and being a bit more isolated than normal; visibility to time-critical shipments has been even more essential than ever.

Visibility is already crucial when transporting vital shipments, but in a time of slashed air travel, it's more critical than ever. Real-time visibility provides information and actionable data which assures you have the right information to make decisions. This data also adds an additional layer of security for shipments by providing in-transit risk information between outbound transport and final destination. Both customers and operators appreciate a visible shipping process; who doesn't want to be able to track their package? Shipment visibility makes all the difference and can help shape the customer’s overall experience with a logistics provider.

Proactive, real-time visibility and communication to customers is now more important than ever; especially as customers are impacted by COVID-19 and may be working remotely and a bit out-of-pocket themselves. Customers are demanding an ever-increasing amount of visibility, and the ability to provide flexible delivery options has become ever more essential.


The Airspace platform was built to provide real-time visibility down to a three-foot radius. The platform includes visibility to arrivals and departures at pick up and destination locations, and in-transit updates using Geo-fencing technology. Through the use of APIs, you can get that critical information, in real-time, on your laptop, your desktop, your phone, your handheld device. Systematic routing is also vital to the operations at Airspace. We are integrated with the airlines, meaning that we have up to the minute routing instruction in real-time! There is no guessing if a flight or route has been changed; you know right when it happens.

As a time-critical logistics service provider, Airspace knows that the industry standard of visibility is not sufficient. We built our robust platform based on this fact. Knowing your crucial shipments are in good hands is necessary and with constant communication and visibility, there is no need to worry, Airspace has your back.

All in all, as this global health crisis continues, critical shipments don't stop. It is crucial to have a service provider readily available to support you.

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How the TSA Impacts Your Air Cargo

As travelers, we’ve all gone through a security checkpoint. It's a hassle. But please allow me to provide another perspective.

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