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Automating Logistics

Why Visibility is Crucial in the Midst of COVID-19

COVID-19 has dramatically impacted time-critical logistics and all of us operating in this changing environment. With more of us working from home and being a bit more isolated than normal; visibility to time-critical shipments has been even more essential than ever.

Visibility is already crucial when transporting vital shipments, but in a time of slashed air travel, it's more critical than ever. Real-time visibility provides information and actionable data which assures you have the right information to make decisions. This data also adds an additional layer of security for shipments by providing in-transit risk information between outbound transport and final destination. Both customers and operators appreciate a visible shipping process; who doesn't want to be able to track their package? Shipment visibility makes all the difference and can help shape the customer’s overall experience with a logistics provider.

Proactive, real-time visibility and communication to customers is now more important than ever; especially as customers are impacted by COVID-19 and may be working remotely and a bit out-of-pocket themselves. Customers are demanding an ever-increasing amount of visibility, and the ability to provide flexible delivery options has become ever more essential.


The Airspace platform was built to provide real-time visibility down to a three-foot radius. The platform includes visibility to arrivals and departures at pick up and destination locations, and in-transit updates using Geo-fencing technology. Through the use of APIs, you can get that critical information, in real-time, on your laptop, your desktop, your phone, your handheld device. Systematic routing is also vital to the operations at Airspace. We are integrated with the airlines, meaning that we have up to the minute routing instruction in real-time! There is no guessing if a flight or route has been changed; you know right when it happens.

As a time-critical logistics service provider, Airspace knows that the industry standard of visibility is not sufficient. We built our robust platform based on this fact. Knowing your crucial shipments are in good hands is necessary and with constant communication and visibility, there is no need to worry, Airspace has your back.

All in all, as this global health crisis continues, critical shipments don't stop. It is crucial to have a service provider readily available to support you.

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What to do When an Airline Loses Your Cargo

Lost cargo is inevitable. Here’s how Airspace handles it

Lost cargo happens daily – not because airlines and others who handle parcels, cargo and packages are incompetent, but because it’s a complicated business and people are, well, human; and humans make mistakes. There are so many handoffs and so many moving pieces that mistakes are inevitable. Think of a big spoked wheel that keeps turning.

Customer Service in a Time-Critical World

Exploring the meaning of customer service

Here at Airspace Technologies, we spend a lot of time thinking about customer service. A lot. But keeping it front and center in our minds isn’t enough. Besides thinking, we do. We train, we provide feedback, we go over multiple scenarios and we continually think of the Golden Rule, putting ourselves in the place of our customers. What would they want? How would they want to be treated? 

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